Refund Policy

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5. Fees, Compensation, Refund and Unlawful conduct.

  1. The subscribers agree to sign and / or subscribe onto psychicsvideolive.com and agree to access the Chat Hosts, on the basis of per minute fees to access available areas of entertainment noted above. The amounts in question are subject to change at the sole discretion of psychicsvideolive.com and / or Wishing Well Psychics Limited and without the consent of the subscriber.
  2. “Preview live video chat” with the Chat Hosts is free, but if a subscriber wishes to access some or all of the full feature service (“Personal Consultation”) he or she must click on “Consult now!” button and from there stays virtually alone in the video chat room with the Chat Host entering into a mode where the experience or use of the service is charged on a per second basis.
  3. Billing of any such account (the actual price payable per minute for the chosen access) depends on the physical location of where the account has been created.
  4. In the case of any query or complaint, Wishing Well Psychics Limited, will assist you regarding your transaction made through the different payment providers and will also contact the provider in question. Therefore for billing purposes, information and support the following contacts should be used       psychicsvideolive.com and / or Wishing Well Psychics Limited.
  5. For banking expenses information, each subscriber should consult directly his or her bank.
  6. Subscribers herein accept that psychicsvideolive.com and / or Wishing Well Psychics Limited do not and will not accept any responsibility for any difficulty outside the control of psychicsvideolive.com and / or Wishing Well Psychics Limited.
  7. Any complaint must be made within 24 hours of such complaint arising on the website.
  8. psychicsvideolive.com and / or Wishing Well Psychics Limited Customer Service team will investigate all reports using chat logs and other data at its disposal.
  9. the website will only compensate/refund the price paid by subscribers in the amount proportionally determined in accordance to the price paid and problem effectively reported when any money is lost due to dysfunction of the website.
  10. In the event that a transaction is refunded and at the sole discretion of the website, the correspondent amount (determined in accordance to the above terms and conditions) will be credited to the credit or debit card that was used to make the original purchase or alternatively, will be compensated by granting free access to the subscriber for a certain timeframe.
  11. Notwithstanding the above, psychicsvideolive.com and / or Wishing Well Psychics Limited  will not be liable for any defamatory, offensive or illegal conduct of any subscriber, or any failure of performance, error, omission, interruption, deletion, defect in operation or transmission, communications line failure, theft or destruction or unauthorized access to, alteration of or use of records, whether under contract or tort theory, or under any other cause of action, for any amount over and above the amount paid by the subscriber to psychicsvideolive.com and / or Wishing Well Psychics Limited.
  12. Under no circumstances, including, but not limited to, negligence, shall the website or any of its related, affiliated companies be liable for any direct, indirect, incidental, special, consequential or punitive damages that result from the use of, or the inability to use the service, without prejudice to the above.
  13. Any payments made in violation to the present Terms and Conditions shall be immediately cancelled.
  14. Cases of dishonest behaviour related to online transactions are handled with high priority keeping, however, in mind the subscriber’s privacy.  Such cases may be outsourced to companies specialized in this field.
  15. In case of any fraudulent transaction psychicsvideolive.com and / or Wishing Well Psychics Limited reserve the right to use all available information at its disposal during any kind of legal procedure, including, without the claim of completeness, browser history, IP and e-mail addresses and any other traceable activity.  During such legal procedures psychicsvideolive.com and / or Wishing Well Psychics Limited will involve other professional investigation parties and will share all necessary information in order to comply with all national and international law, thereby vindicating their rights and best interests.
  16. psychicsvideolive.com and / or Wishing Well Psychics Limited will grant full cooperation to any legal authorities investigating fraudulent transactions and other matters falling under legal jurisdiction and will respond to all or any court orders.